Dessert Tables and Towers - Colourful cupcakes

Terms and Conditions


All cakes made by The Iced Vegan are subject to the following terms and conditions.


We always strive to use the best quality and, where possible, organic ingredients and the most suitable mediums for any decorations produced.  All our cakes are suitable for vegans and all our flavours can be made using gluten* free ingredients if required. Some flavours like Tiramisu do contain a small amount of alcohol unless otherwise requested.  All cakes are made where, at times, other allergens are used and baked in the same oven, although not at the same time.  Every effort is taken to keep ingredients separate, however cakes may contain traces, so cannot be guaranteed suitable for severe allergy sufferers. Other dietary requirements may be accommodated.  Please discuss these at the time of ordering and every future time of ordering, if applicable. *Please see our allergy advise for further details.

For quality control, core samples are taken for each cake to ensure an even and complete bake has been achieved.


We usually take wedding cake orders up to 2½ years in advance and only once your venue is booked.  This can apply even if you’re not sure of the design.  These bookings will be subject to the availability of the date required. Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by The Iced Vegan as our interpretation of that cake and will not be an exact reproduction. Design or location changes after an order has been placed may incur an additional fee.


We require a minimum reservation fee of £50 to secure your future date in our diary. Once we have discussed your cake in more detail, a full reservation fee of 50% of your total order will be due.  These fees are deducted from the final balance payable.   Reservation fees are non-refundable, but may be transferrable if agreed in advance and a future date is available.  If for any reason beyond my control, I have to cancel your order, please be assured I would refund 100% of all fees paid and will do my utmost to find you a replacement baker. In the case of a pandemic, all monies paid will be transferred to a future date. Your date is not secured without these payments.

Final balance payments 

The final balance of your order is due no later than 1 month prior to your date.


All wedding cakes are delivered and set-up by The Iced Vegan at a mutually agreed time.  Any arrangements for delivery may be subject to change, however prior notice will be given where possible. The venue will be advised of your chosen flavours, portion size, cutting guides and allergy advice.  Once delivered, it is the venues’ responsibility to keep the cake safe and away from direct sun or heat source to avoid any issues. Smaller cakes and desserts may be collected from our premises only at a pre-arranged time and date. To avoid arriving when we are out on a delivery, please adhere to pre-arranged times.


Sponge cakes are made to be eaten on the day of the celebration. Keeping them for longer than 3 days before consumption may affect the freshness and quality of the cake.  This applies especially to gluten* free cakes. If there are circumstances that may occur to cause a delay in the cake being eaten, please contact The Iced Vegan for advice on appropriate storage. Collected cakes mainly do not require to be refrigerated and as such, should be stored in a cool dry place, preferably in the box they were supplied in.  Refrigeration may cause drying out. You will receive advice when you pick up the items.


Reservation fees are non-refundable. Final balances are also non-refundable if cancellation is within 1 month of the wedding date.  Both parties must confirm cancellations.

In the unlikely event of an issue

We photograph all cakes delivered to venues from different angles to show their quality after delivery.  We do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our premises, or for loss, damage or non-delivery due to unavoidable or exceptional circumstances. Refunds will never be given for any cake which has been consumed regardless of dispute.  Consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.  Any refund would only be considered with the return of at least 90% of the cake and only on completion of our investigations as we make every effort to ensure this doesn’t occur. This in no way affects your statutory rights.

Return of hired equipment

All equipment hired requires a deposit.  You must return all equipment within five days of the wedding date, unless you have made alternate arrangements in writing beforehand. If not, extra charges may be levied to cover hire costs.  Any damages to equipment will incur a reduction of deposit returned.  This is to cover the costs of repair or replacement.


We reserve the right to use any photographs we take of our cakes on our social media pages and website as needed.   You are free to share them too, but please do tag us! We also love, love, love to receive professional photos of our cakes, pictures of you cutting your cake and any of you and your guests enjoying it too.  Please let us know your photographer’s name so we can credit them. If there are any that you don’t wish to use in future promotions, please let us know.

Should you require any further information about these terms and conditions, please do not hesitate to contact me at Alternatively, fill in the contact form by clicking HERE

Bold and Colourful - Bright colours for an Asian wedding

Privacy and Cookies Policy

The Iced Vegan operates this website. As demonstrated in this privacy policy, we are committed to protecting and preserving your privacy as you visit our website.  The policy also applies when you are communicating with us electronically.

This privacy policy sets out how we process personal information that we collect from you. This also applies to information that you provide to us through our website. We confirm that we will keep your information secure. Most importantly,  we fully comply with all applicable UK data protection legislation and regulations, for example GDPR. It is important that you read this privacy policy carefully.  Accordingly, when you visit this website, you are accepting and consenting to the practises described in this policy.

Types of information we may collect from you

Firstly, we may collect, store and use the information you give us when you fill in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us could include, for example, your name, address, e-mail address and phone number.

Equally, we may automatically collect other information, for example:

  • technical information including a truncated and anonymised version of your Internet protocol (IP) address.
  • browser type and version.
  • operating system and platform.
  • information about your visit including what pages you visit.
  • how long you are on the website.
  • the method you used to get to the website (including date and time).
  • page response times.
  • length of visit.
  • what you click on.
  • which documents you downloaded.
  • any download errors you encountered.


Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website. Furthermore, it also allows us to improve our website for you. We use the information in  several ways, for instance:

  • to provide you with information and/or services that you request from us.
  • to administer our site.  This may also include troubleshooting.
  • for statistical purposes.
  • to improve our site and, therefore, ensure that content is presented in the most effective manner for you.

We collect information anonymously. It is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Click here to find out how Google uses this information.

Disclosure of your information

When you provide information to us, it will either be emailed directly or alternatively, stored on a secure server. We use a trusted third-party website and hosting provider to manage the website. Most importantly, this provider meets high data protection and security standards. Also, they are bound to keep any information they process on our behalf, confidential by contract. Any data that is collected is kept securely and equally important, it is only processed in the manner we instruct them to. We would like to confirm that we do not rent, sell or share personal information about you with other people or non-affiliated companies. Additionally, we use all reasonable efforts to ensure that your personal data is not disclosed to regional or national institutions and authorities.  The law may, however, require us to disclose it.

Security and debugging

We would like to point out that, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, ultimately, we cannot guarantee it’s security when being transmitted to our website.  Any transmission is at your own risk. Once we have received your information, again, we use strict security procedures to try to prevent unauthorised access.

Third-party links

We would like to clarify that the website contains links to and from third-party websites. If you follow a link to any of these websites, it is important to note that they have their own privacy policies. Furthermore, we do not accept any responsibility or liability for these policies. To be sure, please check these policies before you submit any personal information to them.

Your rights – access to your personal data

It is your right to have your personal information processed lawfully (“Subject Access Right”). You can exercise your right in accordance with data protection laws and regulations. You must make any subject access request in writing to As a result, we will provide your personal information to you within the statutory time frames. We may need to request further information from you so we can trace all the personal information that we may be holding. In the event that you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO). Click here to contact the ICO.

Changes to our privacy policy

Occasionally, we make changes to our privacy policy.  We will post any changes on this page.  Where appropriate, we will also notify you by e-mail. By all means, please check back frequently to see any updates or changes to our privacy policy.


And finally, we welcome questions, comments and requests regarding this privacy policy. Please send them via our contact form by clicking HERE.